1.1 These Terms are an agreement between you and ReelWork Pty Ltd (ACN 653 192 477) (ReelWork, we, us, our). ReelWork operates an online and mobile video based hiring and workforce platform that connects job seekers (Candidates) with businesses and venues (Employers) through candidate profiles, video introductions, a job board, career portals, applicant tracking and contact tools, a Shift Board, rostering tools and related services (together, the platform).
1.2 ReelWork is a technology platform only. We are not:
1.3 We do not:
1.4 By using the platform, you agree to these Terms. If you use the platform on behalf of a business, you confirm you are authorised to bind that business and these Terms apply to it.
1.5 Our Privacy Policy explains how we handle personal information and forms part of your relationship with us.
2.1 You must be at least 15 years old and legally able to enter a contract.
2.2 You must provide accurate information and keep it updated.
2.3 You are responsible for your account, your login credentials and all activity under your account. Notify us promptly if you suspect unauthorised access.
2.4 We may verify users and may refuse, suspend or remove accounts as described in section 13 (Moderation and enforcement) and section 21 (Termination).
3.1 ReelWork provides access to a platform only.
3.2 We do not verify or guarantee any user's:
Where ReelWork offers a verification feature, a verified status means only that the stated check was completed by ReelWork or an approved provider at a point in time. It is not an endorsement, and it does not replace the checks an Employer is required to perform.
3.3 Employers are solely responsible for:
3.4 Candidates are solely responsible for:
3.5 ReelWork is not a party to any employment, engagement or contractor relationship formed between users.
4.1 Employers must ensure that job posts, shift posts, career portal content and hiring communications are genuine, lawful, accurate and not misleading or unlawfully discriminatory.
4.2 Career portals and other Employer branded pages display content provided by the Employer. The Employer is responsible for that content.
4.3 Messaging and contact features may only be used for genuine hiring, onboarding and work related purposes. Contact details are shared as described in our Privacy Policy.
5.1 The platform may include a Shift Board where Employers post short term or casual work opportunities.
5.2 ReelWork:
5.3 All arrangements made via the Shift Board are directly between the Employer and the Candidate.
5.4 Employers are solely responsible for:
5.5 Candidates are solely responsible for:
5.6 ReelWork is not responsible for:
5.7 We may introduce ratings, cancellation rules or penalties, but we are not obliged to enforce them.
6.1 Where ReelWork provides rostering, scheduling, availability or related workforce tools, these are software tools only. Outputs depend on the information Employers and Candidates enter.
6.2 Employers are solely responsible for ensuring that rosters, hours, breaks, rates and records created or managed using the platform comply with applicable laws, awards, enterprise agreements and contracts, and for reviewing all outputs before relying on them.
6.3 ReelWork does not provide legal, payroll or compliance advice, and does not warrant that any roster, schedule or calculation satisfies an Employer's legal obligations.
7.1 Employers may be charged subscription fees and other fees as set out on our pricing page or in a separate agreement with us.
7.2 Taxes. Unless expressly stated otherwise, fees are inclusive of GST, VAT, sales taxes and similar taxes where applicable. Where a displayed price is expressly stated to exclude tax, that tax will be added at the applicable rate.
7.3 Automatic renewal. Subscriptions renew automatically for successive periods equal to the then current billing period unless cancelled before the renewal date. You can cancel at any time, with cancellation taking effect at the end of the current billing period.
7.4 Annual plans. Annual subscriptions renew for a further annual term unless cancelled before renewal. Where required by law, or as a matter of good practice, we may send a reminder before an annual renewal.
7.5 Fee changes. We may change our fees or introduce new fees. If we do, we will give affected subscribers at least 30 days notice by email or through the platform. The change takes effect from the start of your next billing period or renewal after the notice period. If you do not agree to the change, you may cancel before the change takes effect. Continued use after the change takes effect constitutes acceptance of the new fees.
7.6 Payment processing. Payments are processed by third party providers such as Stripe under their own terms. You must maintain a valid payment method. If a payment fails, we may retry the payment and may suspend or restrict paid features until payment is received.
7.7 Refunds. Fees are non refundable except as required by law. Nothing in this section limits your rights under the Australian Consumer Law, the UK Consumer Rights Act 2015 or other consumer laws that cannot be excluded.
7.8 Free plans and trials. We may offer free features, plans or trials, and may change, limit or withdraw them at any time.
7.9 Shift Board payments. Unless we expressly state otherwise, payments for shifts are made directly between users. ReelWork may charge service fees or commissions, which will be disclosed before they apply. ReelWork is not responsible for payment disputes between users.
8.1 Users own the content they submit, including profiles, videos, photos, documents, job posts and messages (User Content).
8.2 You grant ReelWork a worldwide, non exclusive, royalty free licence to host, store, reproduce, display, distribute, adapt and technically format your User Content as reasonably necessary to operate, provide, secure, improve and promote the platform.
8.3 We will not use a Candidate's identifiable profile, video or image in advertising or public promotion outside the platform without that Candidate's separate consent.
8.4 You must ensure your User Content:
8.5 We may remove or restrict User Content at any time as described in section 13.
8.6 If you give us feedback, suggestions or ideas about the platform, we may use them without restriction or payment.
9.1 ReelWork and its licensors own the platform and all associated software, design, features, branding, trade marks and content, other than User Content.
9.2 We grant you a limited, non exclusive, non transferable licence to access and use the platform for its intended purpose while these Terms apply.
9.3 You must not copy, modify, reverse engineer, scrape, harvest, resell or create derivative works from the platform, or access it by automated means, except as permitted by law or with our written consent.
9.4 ReelWork may create and use aggregated or de identified data derived from use of the platform for any lawful purpose, including analytics, benchmarking and product improvement, provided it does not identify any individual.
9.5 Employers grant ReelWork a licence to display their business name and logo on the platform and in customer lists and marketing materials. An Employer may opt out by contacting us.
10.1 Employers may be able to export candidate information from ReelWork or connect ReelWork to their own systems, including HR, applicant tracking, payroll or rostering systems, where such features are made available.
10.2 Any information delivered into an Employer's systems, or exported or downloaded by an Employer, is received and controlled by that Employer. The Employer warrants that it has a lawful basis to receive the information, is responsible for handling it in accordance with applicable privacy, employment and record keeping laws, and will only use it for genuine hiring, onboarding, workforce compliance and safety purposes connected with the relevant Candidate.
10.3 ReelWork is not responsible for the availability, performance, security or changes of any third party system an Employer connects to or uses with ReelWork.
You must not:
Our Privacy Policy explains how we collect, use, disclose and protect personal information, including candidate profiles, videos, documents and technical data. Employers must comply with applicable privacy laws in relation to any personal information they access through the platform.
13.1 We may review, approve, remove or restrict content, and may suspend, restrict or terminate accounts, where we reasonably consider there has been a breach of these Terms, a legal risk, a safety risk or misuse of the platform.
13.2 We are not required to monitor all activity on the platform.
13.3 Where practicable and appropriate, we will give notice and an opportunity to respond before or after taking enforcement action, but we may act immediately where necessary to protect users, third parties or ReelWork.
14.1 We may allow users to rate or review each other.
14.2 We do not guarantee the accuracy of ratings or reviews.
14.3 We may remove ratings or reviews at our discretion.
15.1 The platform relies on third party providers, and may link to or interoperate with third party services. We are not responsible for third party services, their content or their availability.
15.2 If you download our apps from an app store operated by Apple or Google, your use is also subject to that store's terms. Apple and Google are not parties to these Terms, have no obligation to provide support or maintenance for the apps, and are not responsible for any claims relating to the apps. To the extent permitted by law, Apple and Google and their subsidiaries are third party beneficiaries of these Terms as they relate to your licence to use the apps and may enforce those provisions against you.
16.1 We do not guarantee uninterrupted or error free service.
16.2 We may change, add or remove features at any time. If a change materially reduces the core functionality of a paid plan during a paid period, affected Employers may cancel and we will consider a fair refund of unused prepaid fees for the affected period.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE PLATFORM IS PROVIDED ON AN AS IS AND AS AVAILABLE BASIS. WE DO NOT GUARANTEE HIRING OR WORK OUTCOMES, THE QUALITY, CONDUCT OR LEGITIMACY OF ANY USER, OR THE ACCURACY OR COMPLETENESS OF ANY INFORMATION ON THE PLATFORM. WE DO NOT PROVIDE LEGAL, EMPLOYMENT, TAX OR FINANCIAL ADVICE.
Nothing in these Terms excludes, restricts or modifies any right or remedy you have under law that cannot be excluded, restricted or modified.
18.1 Australia. Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these Terms excludes those guarantees. To the extent permitted by law, our liability for a failure to comply with a consumer guarantee in relation to services is limited, at our option, to resupplying the services or paying the cost of having the services resupplied.
18.2 United Kingdom. If you are a consumer in the United Kingdom, nothing in these Terms affects your statutory rights, including under the Consumer Rights Act 2015, and nothing excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under the law of England and Wales. Any statutory cancellation or cooling off rights you have as a consumer are unaffected.
18.3 United States. Some jurisdictions do not allow the exclusion of certain warranties or the limitation of certain damages. To that extent, some of the disclaimers and limitations in these Terms may not apply to you, and you may have additional rights under applicable state law.
19.1 To the maximum extent permitted by law, ReelWork is not liable for:
19.2 To the maximum extent permitted by law, ReelWork's total aggregate liability arising out of or in connection with the platform or these Terms is limited to the greater of the fees you paid to ReelWork in the 3 months before the event giving rise to the liability and $200 AUD.
19.3 Nothing in these Terms excludes or limits liability that cannot be excluded or limited by law, including under section 18.
To the maximum extent permitted by law, you agree to indemnify ReelWork against claims, losses and expenses arising from:
21.1 You may stop using the platform and close your account at any time. Cancellation of paid subscriptions takes effect as described in section 7.
21.2 We may suspend or terminate your access where you breach these Terms, where we reasonably consider there is a legal, safety or security risk, or where required by law. Where practicable, we will give you notice.
21.3 On termination: fees already due remain payable; your data will be handled in accordance with our Privacy Policy; and Employers must delete candidate documents obtained through the platform that they are not required or entitled to retain.
21.4 Sections that by their nature should survive termination (including sections 9, 10, 17 to 20 and 23 to 25) survive.
22.1 We may update these Terms from time to time. The current version will always be available on our website with its updated date.
22.2 If a change is material and adverse to you, we will give at least 30 days notice by email or through the platform before it takes effect, and the change will apply prospectively from its effective date. If you do not agree, you may close your account or cancel your subscription before the change takes effect. Continued use after the effective date constitutes acceptance.
23.1 If a dispute arises, contact us first at hello@reelwork.com.au. The parties will attempt in good faith to resolve the dispute within 30 days before starting formal proceedings. Nothing in this section prevents you from making a complaint to a regulator or bringing a claim in a small claims court or tribunal.
23.2 United States users. If you access the platform from the United States, you and ReelWork agree that any dispute that cannot be resolved informally will be resolved by binding arbitration on an individual basis administered by a recognised arbitration provider under its consumer rules, rather than in court, except that either party may bring an individual claim in small claims court. YOU AND REELWORK EACH WAIVE ANY RIGHT TO A JURY TRIAL AND TO PARTICIPATE IN A CLASS ACTION. You may opt out of this arbitration agreement by emailing hello@reelwork.com.au within 30 days of first accepting these Terms, stating your name, account email and that you opt out of arbitration.
24.1 Australia and all other users not covered below: these Terms are governed by the laws of Victoria, Australia, and the courts of Victoria have non exclusive jurisdiction.
24.2 United Kingdom: the laws of England and Wales apply, and if you are a UK consumer you may also rely on the mandatory consumer protections of, and bring proceedings in, the part of the UK in which you live.
24.3 United States: the laws of the State of California apply, without regard to its conflict of laws rules, subject to section 23.2.
25.1 These Terms, together with our Privacy Policy and any separate written agreement with us, are the entire agreement between you and ReelWork about the platform.
25.2 We may assign these Terms to a related company or as part of a financing, sale, merger or restructure. You may not assign them without our consent.
25.3 If any part of these Terms is found invalid, the rest remains in effect.
25.4 A failure to enforce a right is not a waiver of it.
25.5 We may send notices to your account email or through the platform.
ReelWork Pty Ltd (ACN 653 192 477)
Email: hello@reelwork.com.au